At Asco Motors Vanuatu, we’re always on the lookout for passionate, friendly, results driven individuals to join our team. If you are passionate about the automotive industry and providing customers with excellent service, we want you!
Our Port Vila dealership promotes a supportive work environment, providing training that will grow your career at Asco Motors Vanuatu and future success within the industry. To learn more about career opportunities at Asco Motors Vanuatu, Contact our team for more information today.
At Asco Motors Vanuatu, we’re always on the lookout for passionate, friendly, results driven individuals to join our team. If you are passionate about the automotive industry and providing customers with excellent service, we want you!
Our Port Vila dealership promotes a supportive work environment, providing training that will grow your career at Asco Motors Vanuatu and future success within the industry. To learn more about career opportunities at Asco Motors Vanuatu, Contact our team for more information today.
Careers At Asco Motors Vanuatu
At Asco Motors Vanuatu, we’re always on the lookout for passionate, friendly, results driven individuals to join our team. If you are passionate about the automotive industry and providing customers with excellent service, we want you!
Our Port Vila dealership promotes a supportive work environment, providing training that will grow your career at Asco Motors Vanuatu and future success within the industry. To learn more about career opportunities at Asco Motors Vanuatu, Contact our team for more information today.
The Service Manager is responsible for the efficient and profitable operation of the Service Department. Using professional management techniques, they should build good, long-term customer relationships, operate the department at peak productivity, create a good working environment and manage department assets.
Minimum of 10 years practical automotive experience and Minimum of 3 years supervising skills
Major Accountabilities
Finance:
Obtaining department financial KPI’s and corporate objectives.
Ensures the department achieves total required productivity and efficiency levels at all times.
Applies prevention control for workshop staff absenteeism and promotes company code of conduct at all times.
Ensures the department is cost effective and Exceeds Absorption rate expectation.
Business Processes:
Manages the total core components of the Reception, Dispatch and Production and Delivery System standard operating procedure (SOP).
Ensures aged stock (WIP) is kept below 60 days at all times.
Manages all Fix-It-Right Activities at branch level in conjunction with National Service Manager implementation programs.
Recommends and coordinates to the National Service Manager for all improvements required for workshop premises, tooling and equipment to achieve an ideal state.
Ensure security and maintenance is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock as well as all customer vehicles and products on site.
Ensure the branch’s Kodawari standards are maintained at all times.
Learning & Growth:
To maintain on the job training for department personnel and highlight to the National Service Manager for any special needs that need to be addressed.
Conduct regular weekly meetings with department staff to set priorities, review performance to date and motivate improved performance (with minutes to be forwarded to the National Service Manager).
Lead through coaching, mentoring and providing guidance to department staff members reporting to this position.
Ensure the PMS process is carried out in line with the corporate PMS calendar and submitted to the National Service Manager.
In conjunction with the National Service Manager, identify talent within the operation to ensure long term stability through the development of succession plans.
Occupational Health & Safety
Promote good health and safety practices, follow and support the implementation of ANZEN requirements...
The Service Manager is responsible for the efficient and profitable operation of the Service Department. Using professional management techniques, they should build good, long-term customer relationships, operate the department at peak productivity, create a good working environment and manage department assets.
Minimum of 10 years practical automotive experience and Minimum of 3 years supervising skills
Major Accountabilities
Finance:
Obtaining department financial KPI’s and corporate objectives.
Ensures the department achieves total required productivity and efficiency levels at all times.
Applies prevention control for workshop staff absenteeism and promotes company code of conduct at all times.
Ensures the department is cost effective and Exceeds Absorption rate expectation.
Business Processes:
Manages the total core components of the Reception, Dispatch and Production and Delivery System standard operating procedure (SOP).
Ensures aged stock (WIP) is kept below 60 days at all times.
Manages all Fix-It-Right Activities at branch level in conjunction with National Service Manager implementation programs.
Recommends and coordinates to the National Service Manager for all improvements required for workshop premises, tooling and equipment to achieve an ideal state.
Ensure security and maintenance is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock as well as all customer vehicles and products on site.
Ensure the branch’s Kodawari standards are maintained at all times.
Learning & Growth:
To maintain on the job training for department personnel and highlight to the National Service Manager for any special needs that need to be addressed.
Conduct regular weekly meetings with department staff to set priorities, review performance to date and motivate improved performance (with minutes to be forwarded to the National Service Manager).
Lead through coaching, mentoring and providing guidance to department staff members reporting to this position.
Ensure the PMS process is carried out in line with the corporate PMS calendar and submitted to the National Service Manager.
In conjunction with the National Service Manager, identify talent within the operation to ensure long term stability through the development of succession plans.
Occupational Health & Safety
Promote good health and safety practices, follow and support the implementation of ANZEN requirements and advise staff on any health and safety matters to ensure a safe working environment.
Ensures ongoing 5s activity is supported and standards maintained in the service department at all times.
Customer Service:
Responsible for and to ensure that the Quality Inspection (Q.I) control SOP is adhered to on every general service and repair performed in the workshop.
Increase CPU (Customer Paid Unit) levels by maintaining effective preventative and required maintenance reporting is communicated to the Service Advisor for the attention of the customer.
Increase Customer retention levels for at least 5 years
Monitor customer satisfaction reports and trends and format information into areas for improvement within the operation.
Provides immediate resolutions to any service department related customer complaint.
To maximize Service promotion activities to increase sales and CPu count.
The Service Manager is responsible for the efficient and profitable operation of the Service Department. Using professional management techniques, they should build good, long-term customer relationships, operate the department at peak productivity, create a good working environment and manage department assets.
Minimum of 10 years practical automotive experience and Minimum of 3 years supervising skills
Major Accountabilities
Finance:
Obtaining department financial KPI’s and corporate objectives.
Ensures the department achieves total required productivity and efficiency levels at all times.
Applies prevention control for workshop staff absenteeism and promotes company code of conduct at all times.
Ensures the department is cost effective and Exceeds Absorption rate expectation.
Business Processes:
Manages the total core components of the Reception, Dispatch and Production and Delivery System standard operating procedure (SOP).
Ensures aged stock (WIP) is kept below 60 days at all times.
Manages all Fix-It-Right Activities at branch level in conjunction with National Service Manager implementation programs.
Recommends and coordinates to the National Service Manager for all improvements required for workshop premises, tooling and equipment to achieve an ideal state.
Ensure security and maintenance is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock as well as all customer vehicles and products on site.
Ensure the branch’s Kodawari standards are maintained at all times.
Learning & Growth:
To maintain on the job training for department personnel and highlight to the National Service Manager for any special needs that need to be addressed.
Conduct regular weekly meetings with department staff to set priorities, review performance to date and motivate improved performance (with minutes to be forwarded to the National Service Manager).
Lead through coaching, mentoring and providing guidance to department staff members reporting to this position.
Ensure the PMS process is carried out in line with the corporate PMS calendar and submitted to the National Service Manager.
In conjunction with the National Service Manager, identify talent within the operation to ensure long term stability through the development of succession plans.
Occupational Health & Safety
Promote good health and safety practices, follow and support the implementation of ANZEN requirements and advise staff on any health and safety matters to ensure a safe working environment.
Ensures ongoing 5s activity is supported and standards maintained in the service department at all times.
Customer Service:
Responsible for and to ensure that the Quality Inspection (Q.I) control SOP is adhered to on every general service and repair performed in the workshop.
Increase CPU (Customer Paid Unit) levels by maintaining effective preventative and required maintenance reporting is communicated to the Service Advisor for the attention of the customer.
Increase Customer retention levels for at least 5 years
Monitor customer satisfaction reports and trends and format information into areas for improvement within the operation.
Provides immediate resolutions to any service department related customer complaint.
To maximize Service promotion activities to increase sales and CPu count.
